FAQs

What is Voice Insights?

Voice Insights is a SaaS solution for plug-and-play Call Center Insights and Analytics. Using our product you can monitor all your Call Center metrics, get a fully searchable repository of your calls and recordings, as well as Natural Language-powered insights such as sentiment analysis, intent identification and more.

What is NLX?

The company behind Voice Insights is NLX Inc. We are a NYC-based company focused on providing enterprise software solutions leveraging cutting-edge conversational AI technology.
We have another offering called NLX Studio, with which we can deliver conversational AI-powered applications (chatbots, voice bots, phone call bots) across any channel of interaction (ex. SMS, social channels, Smart Home voice, Smart IVR). If you are interested in learning more about our conversational AI product suite, please reach out at [email protected].

What is your pricing model?

We offer a SaaS pay-as-you-go pricing model. We bill on two dimensions:
  1. 1.
    Calls processed ($0.01)
  2. 2.
    Recording minutes analyzed ($0.04)
A minimum of 15 seconds ($0.01) will be billed for each call recording analyzed.
For instance, if in a given day you receive 1,000 calls and 500 of them are recorded (average 7 minute per recording), the cost for using Voice Insights is:
1000 calls * $0.01 + 500 recorded calls * 7 min * $0.04 = $150.
Your usage is aggregated across all your calls each hour then rounded up to the nearest minute. For instance, 60 minutes and 25 seconds of recordings processed will be billed as 61 minutes.
We offer volume discounts. If interested please reach out at [email protected].

Is Voice Insights secure?

We follow industry best practices for handling, storing, and processing data. We also employ industry best practices to providing access control to our software and systems.
To read more about what we do to keep your data and information safe, please read more in our dedicated section on Security.

What are your data sharing policies?

We do not and will not share your data with any other party. Routinely, we use anonymized data sets solely for the purpose of improving our service. For a full list of terms and policies, please take a look at our Terms of Service.
Last modified 1yr ago