nlx:transcription
boolean
false
true
, Voice Insights will transcribe the call recording associated with the contact, if it exists.nlx:min_transcription_length
integer (seconds) (>= 0)
nlx:max_transcription_length
integer (seconds) (> 0)
nlx:audio_language
string
en-US
nlx:resolution
boolean
true
, Voice Insights will mark the contact as resolved. This flag is used in computing First Contact Resolution.nlx:csat_score
integer (1-5)
nlx:nps_score
integer (0-10)
nlx:bot_id
string
nlx:vocabulary_id
string
nlx:custom_{label}
string
nlx:custom_customerStatus
= VIP
, which would allow Voice Insights to provide analytics on these custom labels unique to your business.* invalid attributes will be ignored or set to their default values.
af-ZA
ar-AE
ar-SA
cy-GB
da-DK
de-CH
de-DE
en-AB
en-AU
en-GB
en-IE
en-IN
en-US
en-WL
es-ES
es-US
fa-IR
fr-CA
fr-FR