Vocabulariescomprised of words and phrases specific to your business. Using custom vocabularies, your call transcripts will become more accurate in identifying key words and phrases that are not native to the language.
name- a name for easily identifying the vocabulary
language- the language that the vocabulary will apply to
phrases- a file containing the key words and phrases
.txtfile. You must have a phrase or word per line and the only allowed characters are letters specific to the alphabet of the language you chose, and the following special characters
' (apostrophe). Spaces are not allowed; use hyphens instead.